JCPenney Jewelry Care Plans

Protect your jewelry with a Jcpenney Jewelry care plan at an affordable price.

Ask the store representative for any affordable plans for your jewelry.

Jewelry Care Plan FAQ

What is the JCPenney Jewelry/Watch Care Plan?

The JCPenney Jewelry/Watch Care Plans offer comprehensive two-year protection from normal wear and tear on your jewelry/watch item from the date of purchase.

How does a JCPenney Care Plan work?

After you purchase the jewelry/watch item you will receive a Care Plan contract on your item.

At any time during the two years of coverage, if your item needs repair, you will call the 1-866-212-1971 number. The Associate Kiosk JCP program is exclusively for working employees.

They will direct you on what you need to do to send your item in for repair. You will receive a prepaid mailing label.

After you receive the label, you will send your item in for repair.

And once your item is repaired, it will be sent back to you.

If your item can not be repaired, you will be reimbursed for the purchase price of your item plus tax. Our Care Plan Department will determine whether your item can be repaired or whether you will be reimbursed. JCP associate kiosk jtime shows employees’ work timings.

What is covered under the JCPenney Jewelry Care Plan?

• Broken jewelry from normal wear & tear
• Cracked, chipped, or scratched diamonds & gemstones (unless damaged from abuse)
• Broken, worn, or bent prongs
• Loss of gemstones due to defects in settings
• Cracked or thinning ring bands
• Broken or kinked chains, bracelets, or clasps
• Stretched or broken pearl strands

What is covered under the JCPenney Watch Care Plan?

• Crystal scratches or breaks
• Case or bezel damage or discoloration
• Broken or discolored bands
• Broken clasp
• Broken or discolored stem or crown

All parts and all labor charges are covered under the Care Plan. Associates working at JCPenney, need to access the JCP Kiosk at home.

There are no co-pays / deductibles required to receive service on the product.

What happens when my JCPenney Jewelry/Watch Care Plan expires?

The Jewelry Care Plan is renewable, while the Watch Care Plan is NOT renewable.

fine jewelry

Our Jewelry Care Plan offers comprehensive fine jewelry coverage. You’ll get two-year protection from normal wear and tear on your jewelry/watch item from the date of purchase.

You’re covered in the case of:

• Broken jewelry from normal wear and tear
• Cracked, chipped, or scratched diamonds and gemstones
• Missing accent diamonds and gemstones
• Lost center diamonds and gemstones due to defects
• Broken or kinked chains, bracelets, or clasp
• Stretched or broken pearl strands
• Cracked or thinning ring bands

Pricing

Care Plan cost is based on the price of the covered jewelry or watch.

See the chart below for the price/cost correlation. Both, the JCPenney Jewelry Care Plan and the Watch Care Plan, are effective for two full years from the date your item was purchased.

For watches

Our Jewelry Care Plan offers comprehensive fine jewelry coverage. You’ll get two-year protection from normal wear and tear on your jewelry/watch item from the date of purchase.

You’re covered in the case of:

• Movement failure
• Crystal scratches or breaks
• Case or bezel damage or discoloration
• Broken or discolored bands, stem or crown
• Broken clasps